Lotto247 Privacy Policy: how we use your personal information, cookie usage & security

This lotto247 privacy policy explains what information may be collected when you use the lotto247 app, why it’s collected, and the choices you have.

This page is intended for general information. If you need help with a privacy request, contact support using the details below.

Who this policy applies to

This policy applies to visitors and users who access Lotto247 services through websites, mobile apps, and related support channels. It covers information collected online and during account, payment, gameplay, and customer support interactions.

For general product information, you can also refer to the home page or explore help-related details in the app section.

What personal information may be collected

Depending on how you use the services and the checks required, Lotto247 may collect the following categories of personal information:

• Account details: name, date of birth, username, email address, phone number, country of residence.
• Verification information (KYC/AML): copies of identity documents, proof of address, and results of identity/age checks.
• Payment and transaction data: deposit/withdrawal details, payment method identifiers (not full card numbers), transaction history, currency and conversion details.
• Device and technical data: device identifiers, IP address, browser type, operating system, app version, crash logs, language settings.
• Usage data: pages viewed, session data, clicks, gameplay activity, bet history, bonus usage, and responsible gambling interactions (where applicable).
• Communications: emails, live chat transcripts, call logs (if used), and contact form messages.
• Location data (approximate): derived from IP address for fraud prevention, compliance, and service delivery.

How we use your data

Your personal information may be used to:

• Provide and manage your account (registration, login, customer service).
• Process payments and withdrawals and maintain transaction records.
• Verify identity and meet compliance obligations (e.g., anti-fraud, AML/KYC, age verification).
• Prevent fraud and secure the platform (risk scoring, suspicious activity detection, account protection).
• Improve and maintain services (debugging, analytics, performance monitoring).
• Communicate with you about service messages, policy updates, and support requests.
• Meet legal obligations and respond to lawful requests by authorities.

Cookie usage and similar technologies

Cookies and similar technologies (e.g., local storage, SDKs, pixels) may be used to operate the service and understand how it is used.

Common cookie categories include:

• Strictly necessary cookies: required for core functionality such as login sessions and security.
• Preferences cookies: remember settings like language and display preferences.
• Analytics cookies: help understand traffic and feature usage to improve performance.
• Advertising/marketing cookies (where used): measure campaign effectiveness and personalize promotions.

You can usually control cookies through your browser settings and, where available, consent tools. Blocking some cookies may affect site/app functionality.

Legal bases (where applicable)

Depending on your jurisdiction, Lotto247 may rely on one or more of the following legal bases to process personal information:

• Contract: to provide the services you request (e.g., account access, transactions).
• Legal obligation: to comply with regulatory and compliance duties (e.g., AML/KYC, record-keeping).
• Legitimate interests: to prevent fraud, secure systems, and improve products, where balanced against your rights.
• Consent: for certain cookies or marketing communications where required by law.

How we share information

Lotto247 may share personal information in limited circumstances, such as:

• Service providers/processors: identity verification, payment processing, fraud prevention, analytics, hosting, and customer support tools.
• Corporate/operational needs: within relevant affiliated entities and operators necessary to deliver the service.
• Legal and regulatory: to comply with laws, enforce terms, or respond to valid legal requests.
• Business changes: in connection with a merger, acquisition, or asset sale, subject to applicable safeguards.

We do not sell personal information in the ordinary sense; however, some jurisdictions may define certain advertising/analytics practices as a “sale” or “sharing.” Where applicable, you may have opt-out rights (see “Your rights and choices”).

International transfers

Your information may be processed in countries other than where you live, depending on where service providers and infrastructure are located. Where required, Lotto247 uses appropriate safeguards for cross-border transfers, which may include contractual protections and security measures.

Data retention

Lotto247 retains personal information only as long as necessary for the purposes described in this policy, including:

• providing the service,
• resolving disputes,
• enforcing agreements,
• meeting legal and regulatory retention requirements (e.g., compliance and financial record-keeping).

Retention periods vary by data type and legal obligations. Data may be deleted, anonymized, or archived when no longer needed.

Your rights and choices

Depending on your location, you may have rights regarding your personal information, including:

• Access: request a copy of the data held about you.
• Correction: request corrections to inaccurate or incomplete data.
• Deletion: request deletion where allowed and where not prevented by legal obligations.
• Restriction/objection: limit or object to certain processing (e.g., based on legitimate interests).
• Portability: receive certain data in a portable format.
• Withdraw consent: where processing is based on consent (e.g., certain cookies/marketing).
• Marketing preferences: opt out of marketing communications (service messages may still be sent).

To submit a request, contact support. For account safety, you may be asked to verify your identity before requests are completed.

Request type	Typical way to submit	Notes
Access / portability	Contact support	Identity verification may be required
Correction	Update account settings or contact support	Some fields may be locked after verification
Deletion	Contact support	May be limited by legal/compliance retention
Cookie preferences	Browser/device settings (and consent tools if available)	Blocking necessary cookies can affect functionality

Security measures

Security is treated as an ongoing process. Measures may include:

• encryption in transit (where supported),
• access controls and least-privilege permissions,
• monitoring for suspicious activity and fraud,
• secure storage and handling of verification documents,
• incident response procedures.

No online system can be guaranteed 100% secure. You should also protect your account by using a strong password, enabling available security features, and keeping devices updated.

Children and age limits

Lotto247 services are intended for adults. If you are under the legal age for gambling in your jurisdiction, you must not use the services. If we learn that information has been collected from someone underage, we will take steps to delete it where appropriate and restrict access.

Changes to this policy

This policy may be updated from time to time to reflect changes in legal requirements, technology, or operational practices. The updated version will be posted on this page. Continued use of the services after changes may be treated as acceptance where permitted by law.

How to contact us

For privacy questions, requests, or concerns, contact:

• Email: support@lotto247.com

Need help?

For additional help resources, you may also check the main lotto247 app page.

FAQ